ISO 9001 is a management system standard published in 1987 by the international standardization organization (ISO). It is an international management standard which enables foundations to achieve their objectives such as developing their ways of activity through the current competitive environments, increasing their market shares, enhancing customer satisfaction, reducing their costs, improving their work performances, and realizing their goals in direction with continuous improvement.


ISO 9001:2008 Quality Management System Requirements:

1. Scope
2. Reference Standards
3. Terms and Definitions
4. Quality Management System
  4.1 General Requirements
  4.2 Documentation Requirements
5. Management Responsibility
  5.1 Management Commitment
  5.2 Customer Focus
  5.3 Quality Policy
  5.4 Planning
  5.5 Responsibility, Authorization and Communication
  5.6 Management Review
6. Resource Management
  6.1 Provisions of Resources
  6.2 Human Resources
  6.3 Infrastructure
  6.4 Working Environment
7. Product Realization
  7.1 Planning of Product Realization
  7.2 Customer-Related Processes
  7.3 Design and Development
  7.4 Purchasing
  7.5 Production and Services Provisions
  7.6 Control of Monitoring and Measuring Equipment
8. Measurement, Analysis and Improvement
  8.1 General
  8.2 Monitoring and Measurement
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement

www.iso.org